Both the client and the service provider hold rights to the commissioned product. While the client retains ownership, it is important to acknowledge the service provider's creative contributions and rights to the product. In the event of unauthorized or illegal actions, both parties will collaborate to protect the integrity of the commissioned product. Therefore, the client exclusively owns the product but recognizes the service provider as the producer who invested effort and skill in its creation. The client agrees not to claim sole ownership or distribute the commissioned product to third parties without proper authorization.

• Commercial Use: Refers to any use of the commissioned product for profit or potential profit, including research, by public or private entities. If the client intends to monetize the product or generate profit from its use, an additional fee for commercial usage is required. This allows the client to sell, advertise, monetize, and utilize the commissioned product while ensuring that ownership is not transferred to another party.

• Personal Use: Denotes usage that is not primarily intended for commercial advantage or monetary compensation by an individual or organization. The client is permitted to use the service provider's work for personal enjoyment or non-commercial sharing, provided that such usage does not conflict with the legitimate interests of the Service Provider.

The client and service provider mutually agree not to disclose any personal information or sensitive data to the public. Without explicit permission from the client, the service provider shall refrain from sharing the product for public showcases. Should permission be granted, the client's identity will be credited using their given name, nickname, organization/company name, or remain anonymous upon request.

Upon sharing the product publicly, whether for commercial or non-commercial purposes, the client is obligated to include a watermark representing the service provider to deter theft and unauthorized use. The non-watermarked version of the product may only be utilized for incorporating elements into other products, such as game elements, video assets, or printed materials. However, the client is encouraged to add the watermark to these derivatives where feasible. In cases where the service provider is authorized to publicly showcase the product, they will ensure that both their watermark and the client's watermark or name are prominently featured. Proper crediting, including both parties and their respective watermarks, is mandatory wherever the product is posted or shared.

Fixes, updates, or adjustments for completed commissions ordered by the client are available at any time, even for older commissions. However, if the product necessitates access to project files, the client must possess them; otherwise, the service provider can only accommodate minor adjustments for image products. Major updates require payment from the client, while minor changes are provided free of charge.

The client is required to remit payment to the service provider within the agreed-upon timeframe. Failure to communicate regarding payment may result in automatic cancellation of the order within a week. Payment terms and schedules must always be discussed and agreed upon by both parties. The service provider accepts full payment upfront, partial payment upfront, or payment upon receipt of a draft. Unwatermarked progress updates are provided to clients who have paid for their work; however, if full payment has not been received, the final product will not be delivered. Unwatermarked updates are provided for paid orders, while watermarked progress updates are provided for unpaid portions of the process to prevent potential scams. The service provider will not proceed with orders that remain unpaid during the draft phase and will not deliver a complete product for orders that have not been paid in full.

Regarding printed products, full payment, including product and shipping costs, is required upon checkout. This payment process is managed automatically by Printful, not by Zelvof.

Clients will be invoiced for each phase of the product(s) processing in commissions. If a part of the product has been completed and paid for, refunds will not be issued for the completed portions. However, if a part of the product remains incomplete despite payment, the client will receive a refund for the unfinished portions. Full refunds will not be issued once the product has been completely delivered. In summary, clients are eligible for refunds only for incomplete portions of the product. If a client is dissatisfied with the progress or delivery of the product(s), refunds will not be issued. As stated previously, payment is made for work completed and in progress.

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As for printed products, Zelvof is not responsible for managing refunds. Printful handles all refund inquiries. Although it is highly encouraged that you write to Zelvof if you're returning an item. Please refer to Printful's refund policy for more information.

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The return address of your store is by default Printful’s and is based on where your package was fulfilled. Please note that these addresses are ONLY for product returns.

• Packages sent out from our US and Mexico facilities are returned to 11201 Ed Brown Rd, Charlotte, North Carolina, 28273.

• Packages sent out from our facility in Canada are returned to Unit 3, 3500 Laird Rd, Mississauga, ON L5L 5Y4, Canada.

• Packages sent out from our Latvian facilities are automatically returned to Plienciema 5, Marupe, Marupes novads, LV-2167, Latvia.

• Packages sent out from our Spanish facility are automatically returned to Travessía Prat de la Riba, 91-95, 08849 Sant Climent de Llobregat, Barcelona, Spain.

• Packages fulfilled by our partner facilities in Australia are returned to 40 Tanimbla Street, Kedron, Queensland 4031, Australia (apparel orders); 338 Albert St, Brunswick VIC 3056, Australia (non-apparel orders, except for phone cases); 6 Axis Crescent, Dandenong South VIC 3175, Australia (phone cases).

• Packages fulfilled by our partner facilities in Japan are returned to Komiyaji 817-3, Shinwamachi, Amakusa, Kumamoto prefecture, 863-0101 Japan (apparel orders); Ibe 15, Kunogi, Nakanoto, Kashima, Ishikawa prefecture, Japan 929-1801 (non-apparel orders).

• Packages fulfilled by our partner facility in Brazil are returned to Rodovia Santos Dumont, 4791 (Antigo KM 3,5), Armazém 111, Galpão 02, Empreendimento Caxias Park. Parque Paulista. CEP 25251-460. Duque de Caxias - RJ, Brasil.

The commissioned product is delivered via the communication channel agreed upon by both parties, such as email, social media chat, or any other mutually agreed method. If there are any issues or concerns regarding the commissioned product, further discussion can be conducted through the same communication channel.

For printed products, all shipping and product quality matters are managed automatically by Printful. Zelvof does not oversee any orders, including shipping and product quality upon delivery. In case of any damage or shipping-related issues, please refer to Printful's return policy or contact their customer service.